• All orders are processed within 24-48 Hours (excluding weekends and holiday seasons) after receiving your order confirmation email.
  
• You will receive another notification when your order has shipped.
  
• During high-volume periods (e.g., holidays, sales), processing times may be extended.
  

If there will be a significant delay in shipment, we will contact you via email.

Shipping charges for your order will be calculated and displayed at checkout.

FREE SHIPPING*

Free shipping is currently based on value to order and delivery province. The free shipping varies by province due to product size and weight. These values are subject to change.

ON QB $150+
NB NS PEI MB SK $250+
AB BC $350+

*Fertilizer, Grass Seed and Equipment may not be elgible due to weight and freight requirements. For these items please refer to their ordering page or reach out for more details.

Estimated Delivery Times:

• Standard Shipping: [3–7 business days]

Delivery times are estimates and begin after your order has been shipped.

We currently ship within Canada

Shipping carriers are determined internally depending on customer location.

Tracking information will be provided once your order ships.

We currently do not offer international shipping on most products.

Please note:

• International shipping times may vary depending on destination.
  
• Customers are responsible for any customs duties, taxes, or import fees required by their country.
  
• We are not responsible for delays caused by customs processing.

Once your order has shipped, you will receive an email with a tracking number. Please allow up to24–48 hoursfor tracking information to update.

We do not ship to P.O. Boxes. Please ensure your shipping address is correct at checkout.

Outdoor Supplies and Equipment Inc is not liable for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided by the customer.

If your order:

• Arrives damaged – please contact us within 48 hours with photos of the damage.
  
• Is lost in transit – please contact us at sales@outdoorsupplies.ca so we can assist you.

If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for reshipment costs.

If you have any questions about this Shipping Policy, please contact us:

Outdoor Supplies and Equipment Inc

Email: sales@outdoorsupplies.ca