• All orders are processed within 24-48 Hours (excluding weekends and holiday seasons) after receiving your order confirmation email.
  
• You will receive another notification when your order has shipped.
  
• During high-volume periods (e.g., holidays, sales), processing times may be extended.
  

If there will be a significant delay in shipment, we will contact you via email.

Shipping charges for your order will be calculated and displayed at checkout.

FREE SHIPPING*

Free shipping is currently based on value to order and delivery province. The free shipping varies by province due to product size and weight. These values are subject to change.

ON QB $150+
NB NS PEI MB SK $250+
AB BC $350+

Some restrictions do apply (may require additional shipping charges):

• Shipments to Northwest Territories, Yukon, Nunavut, certain areas in Labrador
• Shipments to rural areas or locations with very limited access to our carriers
• Certain oversized products or products that require special handling. Such as Fertilizer, Grass Seed and Equipment

Estimated Delivery Times:

• Standard Shipping: [3–7 business days]

Delivery times are estimates and begin after your order has been shipped.

If your item is considered oversize and must be delivered by LTL (Less Than Truckload) or Pallet services, we require a valid phone number that is properly monitored throughout the day for the carrier to schedule a delivery appointment.

Please ensure you or a designated consignee will be available to sign for the LTL shipment. Before signing any paperwork acknowledging the product was received in good condition, thoroughly inspect the shipment for damages, defects, or missing parts.

Claims for damages or issues made after the paperwork is signed will not be accepted by the carrier.

Any storage fees resulting from failure to communicate or accept cargo from the carrier will be passed onto the end user.

LTL deliver inspection guideline:

1. Ensure the phone number left on file is valid and monitored. The carrier may require a delivery appointment to be made prior to arrival.
2. Be available (or appoint someone to be available) to receive and inspect the shipment.
3. Inspect the shipment thoroughly for any signs of damage or missing items. Note any damages or discrepancies on the delivery receipt or bill of lading before signing. Notify us immediately of any damages or discrepancies.
4. If the shipment is damaged to the extent that it cannot be received, refuse the delivery and note the reason for refusal on the delivery receipt or bill of lading.

Please note that failure to follow these guidelines may result in additional charges, or delays in processing your claim or replacement.

We currently ship within Canada

Shipping carriers are determined internally depending on customer location.

Tracking information will be provided once your order ships.

We currently do not offer international shipping on most products.

Please note:

• International shipping times may vary depending on destination.
  
• Customers are responsible for any customs duties, taxes, or import fees required by their country.
  
• We are not responsible for delays caused by customs processing.

Once your order has shipped, you will receive an email with a tracking number. Please allow up to24–48 hoursfor tracking information to update.

We do not ship to P.O. Boxes. Please ensure your shipping address is correct at checkout.

Outdoor Supplies and Equipment Inc is not liable for delays caused by shipping carriers, weather conditions, or incorrect shipping information provided by the customer.

If your order:

• Arrives damaged – please contact us within 48 hours with photos of the damage.
  
• Is lost in transit – please contact us at sales@outdoorsupplies.ca so we can assist you.

If a package is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for reshipment costs.

If you have any questions about this Shipping Policy, please contact us:

Outdoor Supplies and Equipment Inc

Email: sales@outdoorsupplies.ca